Charles Edward Wilson Professor of Business Administration, Emerita Harvard Business School
Author, The Age of Surveillance Capitalism: The Fight for a Human Future at the New Frontier of Power
Shoshana Zuboff is the Charles Edward Wilson Professor of Business Administration at the Harvard Business School (retired), where she joined the faculty in 1981. One of the first tenured women at the Harvard Business School and the youngest woman to receive an endowed chair, she earned her Ph.D. in social psychology from Harvard University and her B.A. in philosophy from the University of Chicago. Shoshana Zuboff is the author of three books, each of which signaled the start of a new epoch in technological society. In the late 1980s her decade-in-the-making In the Age of the Smart Machine: The Future of Work and Power became an instant classic that foresaw how computers would revolutionize the modern workplace. At the dawn of the twenty-first century her influential The Support Economy: Why Corporations Are Failing Individuals and the Next Episode of Capitalism (with James Maxmin), written before the invention of the iPod or Uber, predicted the rise of digitally-mediated products and services tailored to the individual. It warned of the individual and societal risks if companies failed to alter their approach to capitalism. Now her masterwork, The Age of Surveillance Capitalism: The Fight for a Human Future at the New Frontier of Power, synthesizes years of research and thinking in order to reveal a world in which technology users are neither customers, employees, nor products. Instead they are the raw material for new procedures of manufacturing and sales that define an entirely new economic order: a surveillance economy.