How can governments design and deliver public services in an era where digital has become the default while ensuring citizens are not left behind? This panel will explore how countries are: - Delivering omni-channel approaches that ensure no matter the channel someone chooses, they will always be able to access a consistent, integrated and high-quality service - Working across the internal silos of public sector organisations to solve whole problems for users - Recognising the access needs of their citizens to make sure services are accessible to all - Using the physical infrastructure of government to support citizens develop the skills they need to thrive in the 21st century

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Panel Discussion: Building Digital by Default Services

Oct 19 14:30 - 16:00

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