Mar 30th | 11:00 am - 01:00 pm
User-centric service delivery: Putting citizens and businesses at the centre
This high-level event aims to provide a platform for representatives of the region to consider and discuss recent developments, key success stories and common challenges in relation to the service delivery area. The event will include comparative insights from a regional and international perspective through the participation of representatives of the EC, OECD and other international partners active in the region on service delivery issues. This high-level event is a follow-up to the first SIGMA ENP South Regional Service Delivery Conference “Administration for citizens and businesses”, held in 2018 in Morocco. Organised with the SIGMA Programme, a joint initiative of the OECD and the EU, principally financed by the EU. Further information about the event can be found in the agenda below.
Strategy Toolkit for the preparation, implementation, monitoring, reporting and evaluation of public administration reform and sector strategies: Guidance for SIGMA partners
Seminar for SIGMA's European Neighbourhood partners on the management of the civil service in the context of the coronavirus (COVID-19) crisis (19 May 2020):
- Regional virtual meeting with ENP East partners on EU MS COVID-19 responses related to functioning of Public Administrations – Public Service and HRM
Agile government responses to the COVID-19 pandemic in the Arab region: what are we learning for a better future (17 November 2020)