Session 6: Unlocking citizen satisfaction with public services

Oct 21, 2024 | 1:45 PM - 2:45 PM
Auditorium Testori

Description

(Auditorium Testori, English/French interpretation, available via Livestream) Better informed citizens now expect quality, accessible public administrative services which meet the standards of inclusive societies. This session will explore successful government experiences in meeting people's expectations for quality, accessible and tailored services. From enhancing user experiences to transforming service delivery using AI, the session will provide cutting-edge insights and discuss how to implement the new OECD Recommendation on Human-centred Public Administrative Services.

Presented by

Dan Chenok

IBM Center for the Business of Government

Executive Director

linkedin.com/in/chenokdan

Dustin Brown

United States

Chief Operating Officer and Acting Chief of Staff, Social Security Administration

https://www.linkedin.com/in/dustin-brown-052a85/

Heidi Berner

Chile

Ministry of Finance, Undersecretary of Finance

Ioannis Foustanakis

Greece

Secretary General of Public Administration

Judit Rózsa

European Commission

Acting Director General, Structural Reform Support

https://www.linkedin.com/in/judit-rozsa-b734861a/?originalSubdomain=be

Thierry Lambert

France

Interministerial Delegate for Public Transformation

https://www.linkedin.com/in/thierrylambert75/

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